VLACD

CUSTOMER SERVICE

BILL PAYMENT: We provide several methods to pay your VLACD bill:

Pay By Mail-
A self-addressed envelope is included with each statement for easy payment by mail.

Night Deposit Box-
Customers who cannot make it into our office during regular business hours may drop their payment off into our night deposit box located up the ramp and just east of our office door.

Bank Drafting-
Customers can automatically pay their monthly bill by debiting their bank account. This service provides a method of taking care of the bill payment for busy family lifestyles. Call our office at (219) 464-3770 for additional information.

Bank Drafting-
Customers can automatically pay their monthly bill by debiting their bank account. This service provides a method of taking care of the bill payment for busy family lifestyles. Call our office at (219) 464-3770 for additional information.

Credit Card Payments -
The Valparaiso Lakes Area Conservancy District offers the option of paying your utility bill by credit card through Official Payments Corporation. You can call toll-free at 1-800-272-9829, code #2433.  After authorization of your payment, you will be given a confirmation number that you should keep for your records.

You can also pay online at www.officialpayments. com. Under Local Payments, enter the 2433 Jurisdication Code, select payment type, and proceed to payment.

We will accept Visa, MasterCard, Discover, and American Express for a flat processing fee of $6.50 for any amount. This fee is paid directly to Official Payments Corporation.  The Valparaiso Lakes Area Conservancy District does not receive any portion of the service fee.

 

OTHER SERVICES: We also provide other services to our customers:

High Usage Investigation-
Customers who have an increase in consumption which cannot be accounted for may call VLACD to inquire about their bill. If a review of their billing history indicates a significant change, VLACD will provide dye tablets for testing the toilets. If the dye tablets do not result in showing a leak in the toilet, then VLACD will conduct further investigation of the home to determine the cause.

Dirty Water-
Whenever customers experience dirty water, please allow the cold water to run for about 5 minutes. If it does not clear up, please call the office at (219) 464-3770 to report the problem. If the customer has washed a load of clothes and the clothes have discolored because of the dirty water, please call our office for further information.

Locates-
Requests for water and sewer line locates can be made by calling HOLY MOLY at (800) 382-5544. When calling, please provide your home phone number. State Law requires that the customer give two working days notice.

Sprinkling Averages-

Do you sprinkle your lawn or cultivate a garden?  Do you own a swimming pool?  We offer sewer discounts for higher water summer usage for all of our residential customers. Please contact us at (219) 464-3770 for additional information.

We also have a FREQUENTLY ASKED QUESTIONS page with additional information concerning the VALPARAISO LAKES AREA CONSERVANCY DISTRICT. Please CLICK HERE to find out more....   

 

 

 

 

 

 

VLACD Board

Customer Service Information

Our office is located at 1805 Burlington Beach Road just west of Calumet Avenue on the north side of Burlington Beach Road (next door to the Family Express Station). CLICK HERE to view a location map.

Phone: (219) 464-3770
Emergency/Pager: (219) 548-6254
Open: Monday - Friday
Hours: 8:30 am - 4:30 pm

 
Frequently Asked Questions
We strive to provide as much information to our customers as we can. We have provided a FREQUENTLY ASKED QUESTIONS section to provide information concerning your utility. CLICK HERE to find out more....
 
Water Conservation
There are several ways for you to save on your water and sewer bills. CLICK HERE to find out how even a little diligence can save big on your utility bill.

Copyright © 2010-2013, Valparaiso Lakes Area Conservancy. All rights reserved.