FREQUENTLY ASKED QUESTIONS
of Directors of the Valparaiso Lakes Area Conservancy District has adopted
the following polices and procedures:
What are your office hours?
are Monday through Friday, 8:30 a.m. to 4:30 p.m.. For your convenience,
we have a drop box to the right of the front door for payments dropped
off after hours. Our phone number is (219) 464-3770. For all billing or
service questions, call the office during working hours.
Do you have any emergency #?
A: For EXTREME
emergencies only, call the pager number at (219) 548-6254. After you hear the
tone, punch in your number and press the # key. Someone will return your
Do you require a security deposit?
A: A $40.00
deposit is required from all new customers of LAC Utilities, and a signed
Water Agreement Card must be on file at the office. For renters, both
the owner and tenant must sign the Agreement Card. Upon termination of
our services, the $40.00 deposit will be applied to the final bill. There
is a $30.00 fee for any check returned NSF from the bank.
When do you read my meter and when do you bill me?
A: The meters
are read on the 15th day of the month and billed on the last day of the
month. Payment is due twenty (20) days after the billing date. After the
20th, a late charge will be assessed on the unpaid balance. Failure to
receive your bill does not excuse any penalty charges. Water service on
delinquent accounts will be terminated on the 10th day of the month following
the due date. The service department is not required
to knock on doors prior to the shutoff. There is a $40.00 turn-on
fee. After normal working hours, the turn-on fee is $80.00.
What if I would like to turn on and off my water service for the winter?
A. A 24-hour
notice is required Monday through Friday from 8:30 a.m. until 4:00 p.m..
Fees will not be accepted by our service department personnel.
Are there any additional charges on the bill?
A: All accounts
have a monthly Fire Protection Charge of $0.97 assessed to them. In case
of a fire, you would not be charged for the water used to extinguish the
fire. Meters larger than 5/8" get charged accordingly.
Where should I place my water meter?
A: All water
meters must be readily accessible to our meter readers. If you have dogs
hindering the reading, or your Read-O-Matic is inaccessible, you must
make alternate arrangements with the office, or your bill will be estimated
for 1,000 cubic feet of water.
What if I read my own meter?
A: If you
read your own water meter, the meter reading should be called into the
office on the 15th of the month. Please have your account number and meter
What is the minimum water / sewer bill?
If the water
service is active and there is no consumption, the monthly minimum charge
is $41.83. If the water is turned off, there is still a $16.78 base sewer
charge. If our charges are allowed to become delinquent, we have the authority
to put a lien on the property and eventually sell the property at a tax
sale. Landlords are held responsible for all delinquent bills incurred
by their tenants.
about my sump pump?
that pump unmetered water into the sewer system are in violation of the
sewer ordinance and are subject to a fine of up to $1,000 per day.
Do you have a sprinkling average during the summer months?
A. Yes. If
you water your lawn during the summer months, the sprinkling rate adjustment
will be automatically reflected on the July 31st and August 31st billings.
The sewage for the months will be based on an AVERAGE of water usage during the previous ten (10) months. The sprinkling
rate adjustment shall not be available to users who have lived in the
billed premises for less than three months (or April1) and have not received
bills prior to July.
What if I wish to fill my swimming pool?
A. If you
have a pool, the FIRST FILL ONLY will have sewer adjusted off if you take the reading at the beginning
of the fill and the end of the fill and report them to the office. Unfortunately,
no adjustments can be made unless these procedures are followed.