LAC Utilities offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. Payments for water/sewer/well customers are always due on the 20th of the month, payments for sewer-only customers are due on the 15th of the month. If payment is not received, disconnection of services will occur the following month on the 10th. A late penalty is accesed to all accounts if the payments were not received by due date.
A disconnection letter will be sent out the day after the due date to remind customers of a missed payment. Failure to receive this notice because of late arrival or lost mail by the post office does not excuse the missed payment.
Please contact our office with any questions or concerns.
Payment Drop-off Location
You may pay your bill in person at our office located at 1805 Burlington Beach Road. We accept cash, check, or money orders.
Payment By Mail
If paying by check, money order, or cash through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill. LAC Utilities is not responsible for payments not received on due date sent in the mail.
Automatic Bank Draft (ACH)
This bill pay option is the worry-free way to pay your bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply come into the office and fill out the ACH Bank Draft Form or download the form here. Drop it off or mail it to our office, along with a voided check.
Night Deposit Box
Customers who cannot make it into our office during regular business hours may drop their payment off into our secure deposit box located to the left of our office door.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. These payments are sent in the mail by the financial institution, LAC Utilities is not responsible for payments not received by due date using this method. Please consult with your bank for more information.
Online Payments
LAC Utilities offers the option of paying your utility bill by credit card or check through Invoice Cloud. Click the "Pay Your Bill Now" button located above or the "Click to Pay Your Bill Now" button at the bottom of this page or just click the following: https://www.invoicecloud.com/valparaisoin.
Please note this will direct you to a third party website. LAC is not affiliated or responsible for payments made through Invoice Cloud. Payments made online are not received same day by our office, and may take 3-5 business days.
When entering your account number, do not use any dashes or spaces. After authorization of your payment, you will be given a confirmation number that you should keep for your records.
Invoice Cloud charges a processing fee for this service. This fee is paid directly to Invoice Cloud. LAC Utilities does not receive any portion of the service fee.
Enjoy convenient features including: going paperless, saving time with AutoPay and Pay by Text, in which you can get text message reminders and have the option to pay through text message.
NOTE: You will need your account number to process a payment; this can be found on your VLACD invoice. If you are making a payment the day of a “Shut-Off”, please call our office and let us know the confirmation number of your payment as well as the payment amount. We do not receive notification of a payment made until the next business day; therefore, you may be shut-off if we are not notified from the customer that morning (shut-off fee may apply).
Phone Payments
Customers can choose to make a payment by phone or check an account balance 24/7 by calling Invoice Cloud at (833) 699-7830. Credit card and bank account payments are accepted.
Invoice Cloud and IVR charge a processing fee for this service. This fee is paid directly to Invoice Cloud and IVR. LAC Utilities does not receive any portion of the service fee.
Have your account number handy and follow the prompts.
**ATTENTION** Any checks received that are post dated will be mailed back to sender. VLACD is not responsible for any late fees that occur due to post dated checks mailed back to sender.
