FAQ

The Flint Area has been a resort area for Valparaiso and environs for over one hundred years. The Valparaiso Lakes Area Conservancy District, or VLACD, was established in 1975 for the purpose of soil erosion and storm water management. Today, VLACD's services include providing water supply, providing collection and disposal of sewage produced within the district, improving drainage, preventing the loss of topsoil from injurious water erosion,and flood control and prevention.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look. It is recommended that you flush your hot water heater yearly to avoid discoloration.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Office hours are Monday through Friday, 8:30AM to 4:30PM. Closed for lunch from 11AM to NOON. For your convenience, we have a drop box to the left of the front door for payments dropped off after hours. Our phone number is (219) 464-3770. For all billing or service questions, call the office during working hours.

For EXTREME emergencies only, Call (219)916-4638. 

A $80.00 deposit (cash, money order, or cashiers check only) is required from all new customers of LAC Utilities, and a signed Water Agreement Card must be on file at the office. Upon termination of our services, the deposit will be applied to the balance on your account, any remaining credit will be sent to your forwarding address in the form of a check. There is a $30.00 fee for any check returned NSF from the bank. NSF fee plus past due bill amount is due immediately to avoid disruption of services.

The meters are read on the 15th day of the month and billed on 21st day of the month. Payment is due on the 20th every month. After the 20th, a late charge will be assessed on any unpaid balance. Failure to receive your bill does not excuse any penalty charges. Water service on delinquent accounts will be terminated on the 10th day of the month following the due date. The service department is not required to knock on doors prior to the shutoff. There is a $75.00 turn-on fee. Past due amount plus turn-on fee must be paid before 3:30PM on day of shut offs to have water restored same day. 

A 24-hour notice is required Monday through Friday from 8:30 a.m. until 4:00 p.m. Fees will not be accepted by our service department personnel.

All accounts have a monthly Fire Protection Charge of $0.97 assessed to them. In case of a fire, you would not be charged for the water used to extinguish the fire. Meters larger than 5/8" are charged accordingly.

All water meters must be readily accessible to our meter readers. If you have animals hindering the reading, or your touch pad is inaccessible, you must make alternate arrangements with the office, or your bill will be estimated for 1,000 cubic feet of water.

If you read your own water meter, the meter reading should be called into the office on the 15th of the month. Please have your account number and meter number ready.

Sump pumps that pump unmetered water into the sewer system are in violation of the sewer ordinance and are subject to a fine of up to $1,000 per day.

Yes. Please call the office to see if you qualify. If you water your lawn during the summer months, the sprinkling rate adjustment will be automatically reflected on the July 21st and August 21st billings. The sewage for the months will be based on an AVERAGE of water usage during the previous ten months. The sprinkling rate adjustment shall not be available to users who have lived in the billed premises for less than three months (or April1) and have not received bills prior to July.

If you have a pool, the FIRST FILL ONLY will have sewer adjusted off if you call the office to take the reading at the beginning of the fill and the end of the fill. Unfortunately, no adjustments can be made unless these procedures are followed.

There are 17 to 22 grains per gallon of water. Iron levels discharged from the treatment plants are from 0.03 to 0.06 mg/L (milligrams per liter or parts per million). Iron levels can be higher due to the iron pipes in the distribution system. On rare occasions, problems in the filtration process can cause higher levels of iron to be discharged from the treatment plants. 

Fluoride is added to our water. The levels of fluoride are kept around 1.0 to 1.3 mg/L (milligrams per liter or parts per million). 

Chlorine is added to disinfect the water. Chlorine levels vary depending on the distribution system. The chlorine levels in the water discharged from the treatment plants range from 1.2 to 1.5 mg/L (milligrams per liter or parts per million).

Sewer Hook On Fee -$2000.00

5/8", 3/4", & 1" Water Hook On Fee - $2000.00

Inspection Fee - $75.00

Water Deposit - $80.00

Turn On Fee - $75.00

Meter Assembly - Market Price